Troubleshooting

HomeWizard Energy Troubleshooting

If your meter does not work
If your meter on the HomeWizard Energy app no longer shows data or graphs. Follow the following steps; 1. Is there a connection to the meter? 2. My meter...
Tue, 24 Aug, 2021 at 2:44 PM
Energy meter does not connect to WiFi
If a HomeWizard P1 meter, HomeWizard kWh meter or HomeWizard 3 phase kWh meter (hereafter referred to as Energy meter ) does not connect to Wi-Fi,...
Fri, 16 Jul, 2021 at 10:22 AM
Cannot connect to 'meterSetup' Wi-Fi network
During the installation of an Energy meter you will be prompted to connect to a Wi-Fi network generated by the Energy Meter. This network will show up as t...
Tue, 6 Jul, 2021 at 4:08 PM
No gas consumption in now view
The smart meter does not transmit the gas readings live, therefore it is not visible in the 'Now' screen display (not applicable). You can read t...
Tue, 6 Jul, 2021 at 4:06 PM
Can I see my meter readings in the app?
You can see the meter readings of your Energy meter in the Energy App. Go to settings > meters > your energy meter to see the meter readings under M...
Wed, 7 Jul, 2021 at 3:14 PM
I have trouble logging in to the HomeWizard Energy app
Intro Follow this step-by-step guide if you have trouble logging in to the HomeWizard Energy app. Step 1 When you make a new HomeWizard...
Tue, 17 Aug, 2021 at 10:54 AM
Does HomeWizard Energy work on a PC or laptop?
The HomeWizard Energy app is only available for iOs and Android. We offer no support for desktop or browser application. On Apple M1 devices, and on Wi...
Tue, 6 Jul, 2021 at 5:06 PM
Energy app readings do not match with other apps
Mismatches in readings between the Energy app and other energy measurement apps or data can have multiple causes. Below are the most common reasons for mis...
Wed, 14 Jul, 2021 at 2:51 PM
P1 Open port on digital meter
The P1 port on the Fluvius Belgian digital meter is closed by default. The LED ring on the P1 meter will be constantly red in this case.  To open your u...
Tue, 24 Aug, 2021 at 2:43 PM