Troubleshooting

HomeWizard Energy Troubleshooting

If your meter does not work
If your meter on the HomeWizard Energy app no longer shows data or graphs. Follow the following steps; 1. Is there a connection to the meter? 2. My meter...
Thu, 9 Jul, 2020 at 1:33 PM
If meter does not connect to WiFi
If a HomeWizard P1 meter, HomeWizard kWh meter or HomeWizard 3 phase kWh meter (hereafter referred to as Energy mete ) does not connect to Wi-Fi, this can b...
Thu, 9 Jul, 2020 at 1:55 PM
Storage of measurement data
You can view your measurement data from the past 12 months without limitations. With Energy + you can look back further into the past.
Thu, 28 May, 2020 at 2:29 PM
The app cannot find my Wi-Fi
It may not be supported (5Ghz), or the distance to the router is too great.
Thu, 28 May, 2020 at 2:50 PM
I don't see measurements in the app
It can sometimes take a while for the first measurement data to arrive. The speed of the P1 meter depends on the connected type of smart meter. Smart meters...
Thu, 28 May, 2020 at 3:04 PM
What is the Wi-Fi range?
What is the Wi-Fi range of a HomeWIzard P1-dongel, HomeWizard KwH-meter or HomeWizard 3fase Kwh-meter We use the latest techniques to send micro packets of...
Fri, 12 Jun, 2020 at 5:00 PM
Measurement data when offline
If the Wi-Fi connection is lost, consumption can be calculated from your meter readings (as soon as the Wi-Fi connection is restored). Your totals therefore...
Thu, 28 May, 2020 at 3:12 PM
Multiple devices on the P1 port
When using multiple devices on a P1 port via a splitter, we recommend connecting a Micro-USB power supply due to the power required for the P1 meter.
Thu, 28 May, 2020 at 3:19 PM
Does the Energy App work with EnergyLink?
Due to the advanced techniques used on the new Energy platform, it is not possible to use the 'HomeWizard EnergyLink' on the HomeWizard Energy -Ap...
Mon, 13 Jul, 2020 at 2:55 PM
How many meters does the Energy App support?
The 'HomeWizard Energy'  -app is modular. As a result, there is no maximum number of meters.
Fri, 12 Jun, 2020 at 4:50 PM