If a HomeWizard P1 meter, HomeWizard kWh meter or HomeWizard 3 phase kWh meter (hereafter referred to as Energy mete ) does not connect to Wi-Fi, this can be caused by a few factors. This article consists of the following parts;


1. Wi-Fi password

If you cannot connect an energy meter to the Wi-FI network. Check if the password of the Wi-Fi network is correct. When entering the Wi-Fi password, you can use the 'Eye' to see the password and also check whether the specified Wi-Fi password is correct.


2. Wi-Fi frequency

There is usually 2 frequencies for WiFi networks; 2.4 GHz and 5 GHz. Our energy meter only works on 2.4 GHz WiFi networks. If you are unable to connect or see your product, your router's Wi-Fi network may be set to use only 5 GHz. Check your router's settings to enable the 2.4 GHz network.


NOTE 
There are usually 2 frequencies for WiFi networks; 2.4 GHz and 5 GHz. The meters operate on 2.4 GHz WiFi networks. If you are unable to connect your product, your router's Wi-Fi network may be set to use only 5 GHz. Check your router's settings to enable the 2.4 GHz network.


Usually, your router uses the same Wi-Fi name (SSID) for both 2.4 and 5 GHz Wi-Fi networks, so you may see only one network in your list of available Wi-Fi networks. Both the 5 GHz and 2.4 GHz networks can be active while setting up your meter. Since the meters only operate at 2.4 GHz, the 5 GHz network is also not shown as an available option to connect to during installation.


3. Check your router

Check the label on the back of your router. There it can show you the name (s) of the Wi-Fi networks it has set up and if it has a different name for the 2.4 GHz network. If your router has a different name for the 2.4 GHz network, this is the network to which you must connect your Smart meter.


4. Check your internet connection

If you do not have an active internet connection, the 'HomeWizard Energy' app cannot link your energy meter to your HomeWizard account. Make sure you have an active internet connection before starting the installation.

Your phone may still be connected to the energy meter's Wi-Fi network due to a failed first connection attempt. When using the HomeWizard, remove the P1 meter from the smart meter and then put it back in the smart meter after a few seconds. With the HomeWizard Kwh meter or homeWizard 3 phase KwH meter, the group that is connected to it must be removed. Then go to your phone's Wi-Fi settings and connect to your home Wi-Fi network. Then retry the installation.


5. Turn off your VPN connection

Disable your VPN connection on your phone if you have it enabled. The energy meter and your phone must communicate locally over your Wi-Fi network and VPN connections during installation to prevent this.

After setting up, you can re-enable your VPN connection.


Unsupported configurations

The following configurations are not supported by the Energy meter:

  • Guest networks
  • Enterprise-level security (EAP)
  • 5 GHz networks
  • Wi-Fi names (SSIDs) with more than 31 characters
  • Wi-Fi networks without password
  • Hidden networks

Below are some links that can get you started in your router's settings:

  • Check if your phone is on the same network during installation
  • Refer to your router's user manual, search for information about "Wireless channel" or "Wi-Fi band" and follow the steps accordingly to ensure that your router produces 2.4 GHz Wi-Fi.
  • It may be necessary to temporarily disable 5 GHz WiFi during installation and then enable it again.
  • Contact your ISP for support on your router they provided you. This should be a free service and they can guide you through this process.

Need more help

Have you gone through all the above steps and you still cannot add your Energy meter; Please contact with our technical support.